Oak Lawn’s 911 dispatch center continues to be the source of political controversy several months after the village board decided to outsource the service.
Trustees Robert Streit and Carol Quinlan last week called for an “independent, fact-finding survey” designed to evaluate the service, a suggestion that failed to receive support from other trustees.
Meanwhile, at least one trustee accused Streit of using the dispatch center as a campaign issue, while a former trustee accused Streit and Quinlan of lying when they said they were unaware of a litany of serious problems that existed with the previous team of emergency dispatchers.
Streit put the issue back in the spotlight at the Aug. 12 village board meeting saying he’s received several complaints from residents about the service since it’s been outsourced to a private company.
“There have been many questions raised about the quality of service our residents receive,” Streit said. “I hear from so many people. I hope you all do.”
Streit conceded that he likely hears more complaints than other trustees because he vocally opposed outsourcing the 911 dispatch service, a move the board approved in November on the recommendation of Village Manager Larry Deetjen. Quinlan also voted against the proposal.
The village entered into a contract with Elmhurst-based Norcomm Public Safety Communications several days after the vote was taken.
Streit had hoped to question Norcomm vice president Michael Tillman about the complaints he’s received. Tillman attended the Aug. 12 board meeting to present the village a certificate thanking Oak Lawn for continued commitment in an effort to achieve excellence in the delivery of 911 services.
But Tillman left the meeting immediately after presenting the certificate, leading Streit to allege that Tillman’s appearance was scripted.
“I was a little disappointed how quickly you whisked out the representative from Norcomm,” Streit told Mayor Sandra Bury.